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Task Management

The Task Management Menu contains all the areas used for processing both Reactive and Planned Tasks.

Icon	Feature	Description
	Advanced Helpdesk	The Advanced Helpdesk allows the User to log a call and manage the Task through its full life. The Advanced Helpdesk screen is also used to manage PPM (Planned Maintenance) Tasks.
	Helpdesk	he Helpdesk provides all the basic functionality required for logging a Helpdesk call.
	Historic PPM Issues	When PPMs are issued, a record of the Issue is recorded in Historic PPM Issues within the Task Management Menu.
	Issue PPMs	PPMs must be issued on a regular basis to change the status of the PPM from Dormant to Active (or Assigned if pre assigned to a Resource).
	PPM Overview	Create PPMs (Planned Preventative Maintenance).
	PPM Planner	The PPM Planner in Concept Evolution provides a graphical means for viewing, planning and rescheduling dormant PPM Tasks.
	PPM Planer Report	Print the PPM Planner.
	Tasks	The Tasks grid, by default displays all current Tasks including Tasks that are Unauthorised, Active, Assigned and Complete.
	Resource Planner	The Resource Planner shows which Resources are available, what Tasks they have scheduled and how much time they have available on any given day. It is used to assign and manage Tasks.
	Timesheets	The Timesheets Module is an easy way for a Resource to be able to edit and sign off their own Tasks.
	Work Permits	The Work Permit Module allows Work Permits to be created and monitored within Concept Evolution.
	Integrated Services	The Integrated Services grid presents a view of both current Tasks and the Resources available to perform those tasks. Resources can be assigned Tasks by dragging and dropping the Task onto the Resource.
	Scheduled Task Templates	The Scheduled Task Templates is part of the ISM Module, it allows Users to schedule regular tasks on a recurring basis