Advanced Helpdesk - SLA Times

The SLA Times sub navigation on the Advanced Helpdesk shows the SLA Times against the Task and any User Defined SLA times can be entered here.

Task Management > Advanced Helpdesk - SLA Times

The link will open the Advanced Helpdesk SLA times.

If User Defined SLA's (Service Level Agreements) have been set against the Task the time when this was completed can be entered here.

Complete the fields and click Save and Close .