Advanced Helpdesk - Audits - FSI GO module
A Mobile Audit can be added to an Active Task. When it is the subsequently assigned to a Resource, the Task on the GO device will show the audit questions to be answered by the Resource as part of the Task.
Task Management > Advanced Helpdesk - Audits
The link will open the Advanced Helpdesk / Audits grid. It is a grid view which can be searched, sorted and customised as normal.
To add a new Audit click New 
, to edit an existing Audit click Edit 
. A pop up window will appear which will allow the creation or amendment of a Audit.
Click to view - Audits Fields and Descriptions
Complete the fields and click Save 
. Once the Audit header has been completed and saved entities can be assigned. These can be assigned manually or by using the wizard.
Added Audit items manually
Click to view more detail.
Entities can be added to a Mobile Audit manually.
Task Management > Advanced Helpdesk - Audits
The Lower part of the Audit window shows the entity grid. It is a grid view that can be customised and sorted as normal.
To assign entities click Assign 
, entities in the right hand assignment window are connected.
Added Audit items using the wizard
Click to view more detail.
Entities can be added to a Mobile Audit using a wizard.
Task Management > Advanced Helpdesk - Audits
The Lower part of the Audit window shows the entity grid. It is a grid view that can be customised and sorted as normal.
To assign entities using the wizard click Randomly Generate Audit Items 
, a pop up window will appear. Enter the percentage of entities to audit and select a system query to find the entities. Clicking OK will generate the entities to audit.
