Advanced Helpdesk - Actions

Available from 4.4.6

PPM Actions can be answered and recorded in the Advanced Helpdesk.

Task Management > Advanced Helpdesk - Actions

The link will open the Advanced Helpdesk / Actions grid. It is a grid view which can be searched, sorted and customised as normal.

To add a new Action click New , to edit an existing Action click Edit . A pop up window will appear which will allow the creation or amendment of a Action.

Click to view - Actions Fields and Descriptions

Field Name	Description
Name	Auto populated with the name of the PPM Action - if creating manually this can be free typed or selected from the drop down of Instruction Sets.
Asset	Auto populated with the Asset for the PPM Action to be completed against - if creating manually select the Asset from the drop down.
Description	Auto populated with the description of the PPM Action - if created by "Generate Task Actions" or an Instruction Set has been selected manually in the name field, this will be the Instruction Set - Instruction Set Text.
Building	Auto populated with the Building the Asset is located in.
Location	Auto populated with the Location the Asset is located in.
Actioned	Check the box to mark the PPM Action as "Actioned".
Comments	Free text comments relevant to the PPM Action.

Complete the fields and click Save and Close .

Additional Icons

Icon	Feature	Description
	Mark selected Actions as Actioned	Highlight Actions and click to action multiple PPM Actions,
	Mark all Actions as Actioned	Click to action all PPM Actions.