Calendar Days
Calendar Sessions are used to create Calendar Days. Days may be single or multiple sessions, they may have gaps such as 09:00 - 12:00 then 13:00 - 17:00 but they may not overlap.
This list of Calendar Days is maintained here.
Settings > SLA Settings > Calendar Days
The link will open the Calendar Days grid. It is a grid view which can be searched, sorted and customised as normal.
To add a new Calendar Day click New 
, to edit an existing Calendar Day click Edit 
. A pop up window will appear which will allow the creation or amendment of a Calendar Day.
Click to view - Calender Days Fields and Descriptions
Complete the fields and click Save 
. Once the Calendar Days header has been completed and saved a sub navigation will appear to allow additional entities to be assigned.
These include:
- Calendar Sessions
Calendar Sessions
Click to view more detail.
Once a Calendar Day has been created Calendar Sessions can be assigned to it.
Settings > SLA Settings > Calendar Days - Calendar Sessions
The link will open the Calendar Days / Calendar Sessions grid. It is a grid view that can be customised and sorted as normal.
To assign Calendar Sessions click Assign 
, entities in the right hand assignment window are connected.
To create Calendar Sessions see Calendar Sessions
