Customer Satisfaction

Customer Satisfaction Forms (CSF) allows an organisation to monitor their effectiveness and judge how their clients view their performance.

Concept Evolution provides the functionality for an organisation to create different Customer Satisfaction Forms for all situations and clients.

Settings > Customer Satisfaction

Icon	Feature	Description
	Questions	Set up CSF Questions that can be used in multiple Templates.
	Templates	Set up CSF Templates that can then be assigned to Tasks or Purchase Orders.

Advanced Helpdesk - CSF Audit

Icon	Feature	Description
	Advanced Helpdesk - CSF (Customer Satisfaction Form) Audit	Assign CSF Templates and record the results.

Modules > Concept Reports - PF-MT012 Customer Satisfaction Report

Icon	Feature	Description
	PF-MT012 Customer Satisfaction Report	Run the Customer Satisfaction Report to see specified results.