Widget - Service Catalogue
Available from 4.4.8
Service Catalogue widgets can be created to allow Concept Reach Users to easily log service requests (as Tasks) . Many Service Catalogue widgets can be created to allow different Users to have a relevant catalogue.
Settings > Widget Setup > Widgets
The link will open the Widgets grid. It is a grid view which can be searched, sorted and customised as normal.
To add a new Widget click New 
, to edit an existing Widget click Edit 
. A pop up window will appear which will allow the creation or amendment of a Widget.
Select the Widget template : Service Catalogue. Complete the fields and click Save 
. Click Configure Widget 
.
Click to view - Widget Set up Fields and Descriptions
Complete the fields and click Save . Fields and Instruction Sets can now be assigned to the Service Catalogue via the sub navigations Select Fields and Instruction Sets.
Select Fields
Click to view more detail.
Select fields allows the User to define which fields will need to be populated by the Service Catalogue and if any of them have default information
Note: Validation rules apply to these fields e.g. Contract is a mandatory field to be able to log a Task. If more than one Contract could potentially complete the Task that will be created by the Service Catalogue default options may need to be set.
Settings > Widget Setup > Widgets - Select Fields
The link will open the Select Fields grid. It is a grid view that can be customised and sorted as normal.
To assign Fields click Assign 
, entities in the right hand assignment window are connected.
The order of the Fields can be adjusted using Move Up 
and Move Down 
.
Once Fields have been assigned the Fields Setup can be configured. Double click the field to configure.
Click to view - Fields Set Up Fields and Descriptions
Exclusions
Click to view more detail.
Values can be excluded from the Service Catalogue, these excluded values need to be assigned via sub navigation Exclusions.
Settings > Widget Setup > Widgets - Select Fields - Exclusions
The link will open the Exclusions grid. It is a grid view that can be customised and sorted as normal.
To assign Exclusions click Assign , entities in the right hand assignment window are connected.
Complete the fields and click Save and Close 
.
Instruction Sets
Click to view more detail.
Instruction Sets are assigned to the Service Catalogue to create the choice of service requests a User can choose from.
Settings > Widget Setup > Widgets - Instruction Sets
The link will open the Service Catalogue / Instruction Set grid. It is a grid view that can be customised and sorted as normal.
To assign Instruction Sets click Assign, entities in the right hand assignment window are connected.
Click Save .
Note: If Instruction sets have not been assigned a Master Rate Item and Instruction Set imaged they will be unavailable to assign.
