Advanced Helpdesk - Notes

Free format notes, pertinent to the Task, can be added in the Advanced Helpdesk in two places (but are stored in the same database field):

• General sub menu > Notes tab > Notes field
• Notes sub menu > Notes field

Task Management > Advanced Helpdesk > Notes

The link will open Advanced Helpdesk Notes. To add notes enter the text in the Note field

Complete the field and click Save and Close .