SLA

SLA (Service Level Agreements) enables MRI Evolution to calculate La’s according to predefined portions of time. This can be as simple as using the Task Priority or can be more complex using working hours and complex Calendars such as school terms.

Settings > SLA Settings

Icon	Feature	Description
	Calendar Sessions	The hours in the day can be collated into Calender Sessions.
	Calendar Days	Calender Sessions are used to create Days. Days may be single or multiple Sessions.
	Calendars	Days are used to build Calendars. Calendars are can be added to the SLA Editor to affect SLAs and Resources to create shift patterns.
	Calendar Templates	Calender Templates allow a pattern of days to be set up that can be used within Calenders to quickly set up Calender Dates.
	SLA Preferences	SLA Settings enable the preferences to be set for Calender Session response times.

Settings > Tasks > Task Preferences

Icon	Feature	Description
	Task Preferences	Set Task Preferences for Task Periods.

Modules > SLA Matrix

Icon	Feature	Description
	SLA Editor	The SLA Editor allows a User to build a specific SLAs matrix (Service Level Agreements) for their Business.