Advanced Helpdesk - Surveys

The Survey Requirements tab contains a grid of Task Requirements that are Work Surveys related to the current Task. These may have been created automatically when the Task was created or added manually via the Add/Remove Requirement toolbar button

Records can be selected in the grid and use the toolbar buttons to:

• Add a new Response to the selected Work Survey
• Preview the selected Work Survey

Task Management > Advanced Helpdesk - Surveys

The Survey Responses tab contains a grid of completed Work Surveys related to the current Task. These may have been created in MRI Evolution via the New Response toolbar button or in a Evolution Go activity.

Survey Responses can be viewed, but not updated, by selecting a record in the grid and clicking the View Response toolbar button.

Opening a record from the grid will open the Work & Access Survey page.

Task Management > Advanced Helpdesk - Surveys

Icon	Feature	Description
	Requirements button group
	Add/Remove Requirement	Click the Icon to open an assignment window displaying the Work Survey Templates related to the current Task
	Preview Survey	Click the Icon to open a popup displaying the Survey in preview mode - no answers will be stored
	New Response	Click the Icon to open the Survey response page and answer the Survey's questions. A Survey Template must be selected in the grid.
	View Response	Click the Icon to open the Resource Rota page and Assign a Resource. Note: A Survey Response record must be selected in the Survey Responses grid before clicking this button

Complete the fields and click Save . Once the Audit header has been completed and saved entities can be assigned. These can be assigned manually or by using the wizard.