Advanced Helpdesk - Multiple Reporters

More than one Reporters name can be held against one Task, this enables multiple Reporter names to be held against a single Task.

Task Management > Advanced Helpdesk - Multiple Reporters

The link will open the Advanced Helpdesk / Multiple Reporters grid. It is a grid that can be sorted and customised as normal.

New Reporters (Contacts) can be added by clicking the Quick Create new Contact button. A popup will appear, allowing users to enter details of the new Contact. Once saved the new Contact will be automatically added as a Multiple Reporter.

To assign a Multiple Reporter from the existing Contacts, click Assign , entities in the right hand assignment window are connected.