Caller Source

Caller Source is used to record the method the Reporter used to contact the Helpdesk.

The list of Caller Sources are maintained here.

Settings > Tasks > Caller Source

The link will open the Caller Source Grid. It is a grid view which can be searched, sorted and customised as normal.

To add a new Caller Source click New , to edit an existing Caller Source click Edit . A pop up window will appear which will allow the creation or amendment of a Caller Source.

Click to view - Caller Source Fields and Descriptions

Field Name	Description
Name	The name of the Caller Source.

Complete the fields and click Save and Close .